Frequently Asked Questions

Everything you need to know about shopping with Elite Group.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental United States. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day hassle-free return policy. Items must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

Elite Group accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Are your products covered by a warranty?

Yes, all Elite Group products come with a standard 12-month manufacturer's warranty covering any defects in materials or workmanship.

Can I change or cancel my order after it has been placed?

Orders can be modified or cancelled within 2 hours of placement. Please contact our customer support team immediately to request any changes.